• Desktop Deployment Planning Services
• Lync and Exchange Deployment Planning Services
• Private Cloud, Management and Virtualization Deployment Planning Services
• SharePoint Deployment Planning Services

Our Command Centre forms the heart of our Managed Services Provider (MSP) business. This is the first point of contact for our customers where they interact with the call centre staff. From here, first line support is provided to the customers. In order to provide a personal touch to the relationship we assign a Service Delivery Manager to the customer, who becomes the single contact between the customer and the support teams.

Our offerings are aligned with IT Service Management principles, and this is underscored by our use of Marval’s integrated IT Service Management software, which is Pink certified for all 15 of the Pink-defined ITIL processes.

Our offerings include the following:

• Complete Outsource
• Co-source (some of our resources and some of the customer's resources)
• Pro-active support,  through monitoring and maintenance
• Re-active support
• Inobits resources onsite to supplement skills / resources of customers
• Pro-active and Re-active support agreements for customers where we have developed custom software solutions