Inobits Business Solutions

Inobits ICT Management Solutions

The core business of an ICT service company is to provide quality services at a justifiable cost that are aligned to the business needs and expectations of its customers. Achieving this goes beyond service delivery and support. It is about partnerships, innovation and consistent management of all activities throughout the service lifecycle.

At Inobits, we view ICT management as the integration of the processes, people, technologies and organisations required to effectively manage the business of the ICT service organisation. To address this requirement, Inobits maintains a mixture of technical and service management expertise, that enables us to provide thought leadership and assistance within three core areas:

	Advanced Infrastructure Solutions
	Information Worker Solutions
	Learning Solutions

Establishing and improving business-focused service provision environments.

Inobits provides the following services within this area:

	Business and ICT management awareness training
	Development and implementation of service provision models and operational frameworks
	Development and implementation of customised service improvement programs
	ICT Governance, risk and operations reviews and assessments
	Custom implementation and business consulting

Developing and implementing integrated management architectures.

Services within this area are primarily focused on:

	Change-, configuration– and release management centred around Microsoft’s Systems Management Server product.
	Monitoring and control centred around Microsoft’s Operations Manager product.
	Systems and service management centred around Microsoft’s System Centre related products and technologies.
	Release Readiness Reviews & Implementation

Establish and maintaining a competent, well organized and disciplined workforce.

To assist ICT Service Organisations to address this requirement, Inobits provides:

	Readiness assessments and planning
	Customised expert workshops focused on specific products, technologies and solutions
	Service and infrastructure management certification training (based upon the IT Infrastructure Library—ITIL)
	Microsoft Enterprise Frameworks training including Microsoft Operations Framework (MOF) and Microsoft Solutions Framework (MSF)